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	Articles

· A professional-level MP3 Tag Editor · Automation of operations with your audio files using templates · FreeDB support: receive tag information. · M3U playlist format · PLS playlist format · Supported ID3v1 tags · Supported ID3v2 tags All Articles

Support

Home > Support

It is really important to our company to receive feedback from our customers. Only together with you we can improve the quality of the program, make it better, more functional and convenient!

That is why we offer our customers several additional on-line services:

Subscribe to our company's news
Send a message to program developers
Report bugs in the program
Multiple-language interface support

Please read also:

Installation Guide
Purchase Guide
Registration Guide

We have several addresses that you can use for different purposes. Please use the one that is most appropriate for your type of message. Thank you in advance for not sending large attachments. Note that some e-mails do get lost (the Internet is not perfect), so if you feel you sent an important message and did not get a response, please do not hesitate to send it again.

Technical Support

Registered users are entitled to technical support, should the need arise. Please contact us by email at .

Sales

For information about pricing, special licensing arrangements, or to inform us of a problem you are having with your purchase, please write to .

Marketing

Contact to discuss eventual marketing opportunities with us. We are interested in entertaining cross-marketing possibilities and other marketing opportunities.

Feedback

If you have any comments or concerns direct them to . Your feedback is important to us in order to get an idea of how to make the our software a better products for you. So if you have a grand idea for a new feature, or a better way of doing something, please drop us a note.

Bug Reports

Although we do our best to test our software rigorously before releasing any public version, there is always a possibility that an incompatibility problem or a bug will surface when the program is used under certain conditions. If you think you have encountered a bug, please write to .

Please send e-mail with the following information:

Product name and version (check Help/About).
Operating system (Windows 95/98/ME/NT4/2000/XP or other).
Is the problem reproducible? If so, please list the steps required to reproduce it.
Problem description.

Our staff is available to respond to your inquiries 24 hours a day, excluding holidays. Messages are normally answered within five hours.

	How to Use

· How can I edit MP3 tag? · The advanced features for editing MP3 tags. · How can I edit lyrics on my audio files? · How can I edit artwork on my audio files? · How can I synchronize ID3v1 or ID3v2 tags? · How can I use tag filters? · How can I use ANSI characters on audio tags? · How can I use my national characters on audio tags (about UNICODE tags)? · How can I change WMA metadata? · How can I generate filename using tag information? · How can I generate tag from filename? · How can I generate tag from other tag? · How can I search of lyrics for my audio files? · How can I get tags from Internet? · How can I create M3U playlist with my MP3 files? All Tips